Translink Press Release Rail News Gives Real Reviews
‘Rail News’ Gives Real Reviews
15 December 2006
Punctuality on the increase across all NI Railways lines
NI Railways’ second edition of ‘Rail News’ – the new quarterly bulletin to update passengers on performance results – has revealed that punctuality on each of its four railway lines has increased by at least 5% in comparison to the same period last year, with the Londonderry line making the biggest improvement of almost 27%.
In addition, both punctuality and reliability on all four lines have met, and in many cases exceeded, the Passenger Charter targets agreed with the NI Consumer Council.
Part of an intensive public information initiative launched by Translink in September this year, Rail News bulletins also provide passengers with information on local rail issues and planned improvements to services.
“We believe that our passengers have the right to expect, not only a high quality service, but also regular, open and direct communication,” said Mal McGreevy, NIR General Manager Rail Services. “We are delighted that we are continuing to see improvements but remain focused on enhancing our performance even further.”
The current issue of Rail News also outlines details of timetable enhancements planned for 2007 as well as Translink’s ‘Inspired Rail Service’ training programme, which was introduced to enhance Customer Service delivery and has now been made a permanent part of Translink’s staff-training programme.
Rail News is being distributed to rail stations across Northern Ireland from this week. Anyone wishing to contact NI Railways with feedback or suggestions can do so by calling Customer Services: 028 9089 9400 or logging onto www.translink.co.uk/feedback
Ends.
For further press information please contact Keelin Haughey / Imelda McAloon at Morrow Communications. Tel: 028 9039 3837
Notes to Editor
Passenger Charter Punctuality Targets were set out in agreement with the NI Consumer Council.
Passenger Charter statistics exclude delays to services outside of NI Railways control, for example security alerts and vandalism.
*The results refer to NI Railway’s performance during Quarter 2 (July – September) 2006/2007 as compared to the targets set out in the Passenger’s Charter. They have also been measured against NI Railways’ performance achieved during the same period in 2005/2006. These results are outlined in the second edition of Rail News as follows:
Punctuality
Charter Target (%)
Bangor (% of trains arriving within 5 mins)
95% (2006/07)
81.5% (2005/06)
95
Portadown (% of trains arriving within 5 mins)
94.5% (2006/07)
77.6% (2005/06)
95
Larne * (% of trains arriving within 5 mins)
94.7% (2006/07)
89.76%(2004/05)
95
Londonderry (% of trains arriving within 10 mins)
89.4% (2006/07)
62.6% (2005/06)
90
*Larne line measured against Q2 2004/05 due to Larne line engineering works 2005/06
Reliability (% of trains operating as planned)
Charter Target
Bangor
99.5% (2006/07)
99.2% (2005/06)
99.2
Portadown
99.2% (2006/07)
98.3% (2005/06)
99.2
Larne
99.2% (2006/07)
98.8% (2004/05)
99.2
Londonderry
99.8% (2006/07)
99.9% (2005/06)
99.2
*Larne line measured against Q2 2004/05 due to Larne line engineering works 2005/06
Imelda McAloon
Morrow Communications
CIPR Consultancy Team of the Year 2006 / 2007
CIPR Consultancy Team of the Year 2005 / 2006
Belfast: Hanwood House, Pavilions Office Park, Kinnegar Drive, Holywood, BT18 9JQ
Tel: 44 (0) 28 9039 3837
Dublin: 9 The Anchorage, Charlotte Quay, Dublin 4
Tel: 353 (0) 1 6677970
Fax: 44 (0) 28 9039 3830
Email: mail@morrowcommunications.com
Website: http://www.morrowcommunications.com
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