NI Railways - Comments, Suggestions & Complaints - New Inspired Rail Service - Translink

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Comments, Suggestions and Complaints

If you have any comments, suggestions or complaints on any aspect of our services please contact:

• Metro
  Your local District Manager or contact Customer Services Co-ordinator, Milewater Road, Belfast.
  Telephone: 028 9035 4035
• NI Railways
  Your Route Line Manager or contact Customer Services Manager, Central Station, Belfast.
  Telephone: 028 9089 9400
• Ulsterbus
  Your local District Manager or contact Call Centre Complaints, Customer Services Co-ordinator.
  Telephone: 028 9038 7503

Textphone: 0289038 7505
Email: feedback@translink.co.uk


We will acknowledge your complaint within 3 working days and will respond to all complaints within 15 working days of receiving them.

If you are not satisfied with our response, then you can contact the General Consumer Council for Northern Ireland.
Telephone: 0845 601 6022
E-mail: complaints@consumercouncil.org.uk
Website: www.consumercouncil.org.uk

The General Consumer Council is an independent body which represents the interests of all bus and rail passengers.

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