Passenger Guidelines - Better Service - NI Railways

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Passenger Guidelines

Helping us to help you

  • Please arrive in good time to ensure prompt departure of trains.
  • Ticket barriers at main stations close 1min prior to departure.
  • Please purchase tickets from the Sales & Information Desk before passing through the ticket barrier to board the train.
  • Avoid the queues by purchasing weekly and monthly tickets up to 4 days in advance from stations or online here >> 
  • Each passenger is responsible for purchasing a valid ticket for their journey.
  • Ticket inspections are carried out regularly. If you travel without a valid ticket, you will be issued with a Penalty Fare of £20 plus the full single fare.
  • Fare Evasion is a criminal offence that could lead to a court appearance and fine of up to £1000.

Enterprise Trains

To ensure prompt departure of Enterprise trains:

  • Last ticket sales will be sold five minutes before advertised departure time of train from platform.
  • Ticket barriers will close two minutes before train departure.

Thank you for travelling with NI Railways and assisting us to improve the punctuality of rail services.

 

 

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