Where to contact us - Passenger's Charter 2008-2011 - About us - Translink
Where to contact us
Timetables made easy
Website: www.translink.co.uk
Phone: 028 90 66 66 30
(the call centre is open from 7am to 8pm, every day except Christmas Day and Boxing Day)
E-mail: feedback@translink.co.uk
Lost property
Phone: 028 9045 8345 (Metro)
028 9089 9481 (NIRailways)
For Ulsterbus, please contact your local station.
Enterprise Cross-Border First Plus tickets and seat reservations
Phone: 028 9089 9409
(open from 9am to 5pm, Monday to Saturday)
For people who are deaf or hard of hearing
For timetable enquiries, Enterprise bookings, compliments and complaints textphone 028 9038 7505. You can also use the Royal National Institute for Deaf People (RNID) typetalk system to contact local bus and train stations. Textphone users, dial 18001 followed by the full phone number.
Administration offices
You can call in to our administration offices between 8.45am and 5.30pm (Monday to Thursday) and between 8.45am and 2pm on Fridays.
Human Resources Division and Marketing Division
Central Station
Belfast
BT1 3PB
Phone: 028 9089 9400
Marketing Fax: 028 9089 9542
Human Resources Fax: 028 9089 9472
Finance Division, Infrastructure Division, IT and Projects Division
3 Milewater Road
Belfast
BT3 9BG
Phone: 028 9035 1201
Fax: 028 9035 1474
General Manager of Bus Services
Mr Frank Clegg
Central Station
Belfast
BT3 9BG
Phone: 028 9089 9400
General Manager of Rail Services
Mr Mal McGreevy
Central Station
Belfast
BT3 9BG
Phone: 028 9089 9400
Area managers
Central Area Network Manager,
Mr William Gilpin,
Milewater Road
Belfast
BT3 9BG
Phone: 028 9035 1201
E-mail: feedback@translink.co.uk
Southern Area Manager
Mr David Cowan
Highfield Road
Craigavon
BT64 3AD
Phone: 028 3834 2521
E-mail: feedback@translink.co.uk
Northern Area Office
Foyle Street
Londonderry
BT48 6LA
Phone: 028 7126 3264
E-mail: feedback@translink.co.uk
Enterprise Manager
Mr Ken McKnight
Central Station
Belfast
BT1 3PB
Phone: 028 9089 9400
E-mail: feedback@translink.co.uk
NIRailways Customer Services Manager
Mr Hilton Parr
Central Station
Belfast
BT1 3PB
Phone: 028 9089 9400
E-mail: feedback@translink.co.uk
General enquiries and information
E-mail: feedback@translink.co.uk
Website: www.translink.co.uk
Our website also contains timetable information, an interactive journey planner, the latest travel news and contact phone numbers.
You can get a copy of our annual review from our website or by contacting our Marketing Department.
Metro depots
Falls 028 9030 1732
Newtownabbey 028 9036 5355
Short Strand 028 9045 8345
Ulsterbus Travel Centre
Ulsterbus Coach tours 028 9033 7004
Ulsterbus Cross Channel Express 028 9033 7002
Ulsterbus Private hire 028 9033 7006
Other Useful Numbers
Metro Private hire 028 9045 8484
NIR Travel 028 9024 2420
Parcellink 028 9089 9422
NIRailways main stations
Antrim - 028 9446 9051
Ballymena - 028 2565 2277
Ballymoney - 028 2766 3241
Bangor - 028 9127 1143
Belfast Botanic - 028 9089 9400
Central - 028 9089 9400
Great Victoria Street - 028 9043 4424
Yorkgate - 028 9074 1700
Carrickfergus - 028 9335 1286
Coleraine - 028 7032 5400
Larne - 028 2826 0604
Lisburn - 028 9266 2294
Londonderry - 028 7134 2228
Lurgan - 028 3832 2052
Newry - 028 3026 9271
Portadown - 028 3835 1422
Portrush - 028 7082 2395
Ulsterbus stations
Antrim - 028 9442 8729
Armagh - 028 3752 2266
Ballyclare - 028 9335 2311
Ballymena - 028 2565 2214
Banbridge - 028 4062 3633
Bangor - 028 9127 1143
Belfast Europa Buscentre - 028 9033 7011
Belfast Laganside Buscentre - 028 9033 7015
Coleraine - 028 7032 5400
Cookstown - 028 8676 6440
Craigavon - 028 3834 2511
Derry - 028 7126 2261
Downpatrick - 028 4461 2384
Dungannon - 028 8772 2251
Enniskillen - 028 6632 2633
Larne - 028 2827 2345
Limavady - 028 7776 2101
Lisburn - 028 9266 2091
Magherafelt - 028 7963 2218
Newcastle - 028 4372 2296
Newry - 028 3026 3531
Newtownabbey - 028 9036 5355
Newtownards - 028 9181 2391
Omagh - 028 8224 2711
Strabane - 028 7138 2393
Please help us to help you
Buses and trains
- For everyone's safety, walk, don't run.
- Let people off before you get on.
- Say where you are going and, if possible, have the correct fare for your journey.
- If you have a concession pass, show it when you buy a ticket.
- Hold on to the handrails provided when you stand or move down the vehicle.
- Sit down when there are seats available.
- Keep your ticket ready for inspection at all times.
- Do not put your feet on seats.
- Do not smoke on the bus or train.
- Please give up a priority elderly or disabled person's seat if someone needs it.
- Keep your belongings with you at all times and do not let your luggage block the aisle.
- Do not throw litter on the floor of buses or trains, or in stations.
Trains
- Stay behind the yellow lines on the platform and make sure that the train has stopped before you try to open a door.
- When getting on a train at a station where there are no Translink employees, please buy your ticket from the conductor on the train.
Buses
- At a bus stop, signal clearly to the driver that you want to get on.
- When you want to get off the bus, use the bell to tell the driver to stop at the next bus stop.
- Stay behind the yellow line while the bus is moving so that you don’t distract the driver.
You can get this charter in large print, in Braille and on audio tape by phoning the Marketing Department at Central Station, Belfast on 028 9089 9400.
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